[gpfsug-discuss] [External] Re: DSS-G upgrade and ConnectX-4 settings

[Simon Thompson2]

Hi Jonathan,

I'm not sure at the moment why you have no entitlement showing up on ESD, but we've picked this up directly with the Lenovo entitlements team to check what is going on with this for you.

Could you also email me (off list) with the Lenovo support ticket number you raised and I'll make sure we get this resolved.

Simon

Simon Thompson
He/Him/His
Sr. Manager, HPC Storage and Performance
Chineham Business Park,
Crockford Lane, Basingstoke, Hampshire, RG24 8WQ
HPC Customer Solutions
Lenovo UK
+44 7788 320635
sthompson2 at lenovo.com
 
Lenovo.com/uk
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-----Original Message-----
From: gpfsug-discuss <gpfsug-discuss-bounces at gpfsug.org> On Behalf Of Jonathan Buzzard
Sent: 09 September 2022 14:52
To: gpfsug-discuss at gpfsug.org
Subject: [External] Re: [gpfsug-discuss] DSS-G upgrade and ConnectX-4 settings

On 09/09/2022 14:00, Ryan Novosielski wrote:

[SNIP]

> For us, this is typically been that somebody forgot to renew (usually 
> me, because I handle this most frequently at my organization), or that 
> the entitlements we paid for are under a different customer number 
> than we are registered for in Service Connect. If you have other 
> customer numbers that you're aware of that are not associated with 
> your account in Service Connect, that would do it.

Expect in our case it was purchased with 5 years support in 2018, so from our perspective it does not run out till late April next year.

To put it another way it is impossible to need to renew anything when purchased with 5 years support on an SR-650 based DSS-G because they have not existed for that long.

In our situation the DSS-G hardware was on-site for several weeks
*before* the first DSS-G software release that supported the hardware was available.

My working theory is someone at Lenovo stuffed up when they created the original ESD entitlements and entered the wrong expiry date.


JAB.

--  Jonathan A. Buzzard                         Tel: +44141-5483420
HPC System Administrator, ARCHIE-WeSt.
University of Strathclyde, John Anderson Building, Glasgow. G4 0NG

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