[gpfsug-discuss] New RFE! Add option to gpfs.snap that takes case number and uploads snap data to IBM automatically

Ryan Novosielski novosirj at rutgers.edu
Fri Apr 9 22:02:01 BST 2021


If I’m not mistaken, you can’t use Spectrum Scale Call Home at all except on ESS, is that right? If so, that excludes anyone on Lenovo GSS/DSS-G, though they do have IBM support.

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> On Apr 9, 2021, at 4:57 PM, Mathias Dietz <MDIETZ at de.ibm.com> wrote:
> 
> Hi Bryan,
>  
> Spectrum Scale already has a feature to upload gpfs.snap to IBM support and attach it to a ticket using a single command.
>  
> To upload the gpfs.snap to IBM Service run the following command (requires Spectrum Scale Call Home to be enabled) :
> mmcallhome run SendFile --file <snap file> --pmr  <Support ticket number TSxxxxxxxxx>
>  
> When using the Spectrum Scale GUI you can collect a gpfs.snap and upload it to IBM support through a single GUI panel too:
> https://www.ibm.com/docs/en/spectrum-scale/5.0.5?topic=issues-collecting-diagnostic-data-through-gui
>  
>  
> Mit freundlichen Grüßen / Kind regards
>  
> Mathias Dietz
>  
> Spectrum Scale RAS Architect
> Senior Technical Staff Member (STSM)
> Dept. M925 - IBM Spectrum Scale Software Development
>  
> Phone:
> +49-15152801035	
> Am Weiher 24  
> 
> Email:	mdietz at de.ibm.com        	65451 Kelsterbach
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>  
> ----- Original message -----
> From: Bryan Banister <bbanister at jumptrading.com>
> Sent by: gpfsug-discuss-bounces at spectrumscale.org
> To: gpfsug main discussion list <gpfsug-discuss at spectrumscale.org>
> Cc:
> Subject: [EXTERNAL] [gpfsug-discuss] New RFE! Add option to gpfs.snap that takes case number and uploads snap data to IBM automatically
> Date: Thu, Apr 8, 2021 20:01
>  
> Hey All,
>  
> Hope you’ll up vote this RFE I just made: http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=149787
>  
> Just think of the collective time saved from having to manually upload data once the gpfs.snap is collected for support.
>  
> Hope all your clusters are healthy,
> -Bryan
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