<div class="socmaildefaultfont" dir="ltr" style="font-family:Arial, Helvetica, sans-serif;font-size:10pt" ><div dir="ltr" style="font-family:Arial, Helvetica, sans-serif;font-size:10pt" ><div dir="ltr" style="font-family:Arial, Helvetica, sans-serif;font-size:10pt" ><div dir="ltr" >Hi Bryan,</div>
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<div dir="ltr" ><span style="font-size:10pt;" >Spectrum Scale already has a feature to upload gpfs.snap to IBM support and attach it to a ticket using a single command.</span><br> </div>
<div dir="ltr" ><span style="font-size:10pt;" ><font face="Arial" >To upload the gpfs.snap to IBM Service run the following command (requires Spectrum Scale Call Home to be enabled) :<br><em>mmcallhome run SendFile --file <snap file> --pmr </em></font><em><font face="Arial" ><Support ticket number TSxxxxxxxxx></font></em></span></div>
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<div dir="ltr" ><div dir="ltr" ><span style="font-size:10pt;" >When using the Spectrum Scale GUI you can collect a gpfs.snap and upload it to IBM support through a single GUI panel too: </span></div>
<div dir="ltr" ><span style="font-size:10pt;" ><a href="https://www.ibm.com/docs/en/spectrum-scale/5.0.5?topic=issues-collecting-diagnostic-data-through-gui" target="_blank">https://www.ibm.com/docs/en/spectrum-scale/5.0.5?topic=issues-collecting-diagnostic-data-through-gui</a></span></div></div>
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<div>Mit freundlichen Grüßen / Kind regards</div>
<div><b>Mathias Dietz</b></div>
<div>Spectrum Scale RAS Architect</div>
<div>Senior Technical Staff Member (STSM)</div>
<div>Dept. M925 - IBM Spectrum Scale Software Development</div>
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<blockquote data-history-content-modified="1" dir="ltr" style="border-left:solid #aaaaaa 2px; margin-left:5px; padding-left:5px; direction:ltr; margin-right:0px" >----- Original message -----<br>From: Bryan Banister <bbanister@jumptrading.com><br>Sent by: gpfsug-discuss-bounces@spectrumscale.org<br>To: gpfsug main discussion list <gpfsug-discuss@spectrumscale.org><br>Cc:<br>Subject: [EXTERNAL] [gpfsug-discuss] New RFE! Add option to gpfs.snap that takes case number and uploads snap data to IBM automatically<br>Date: Thu, Apr 8, 2021 20:01<br> <br><!--Notes ACF
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<div><p style="margin: 0px;" >Hey All,<o:p></o:p></p>
<p style="margin: 0px;" ><o:p> </o:p></p>
<p style="margin: 0px;" >Hope you’ll up vote this RFE I just made: <a href="http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=149787" target="_blank"> http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=149787</a><o:p></o:p></p>
<p style="margin: 0px;" ><o:p> </o:p></p>
<p style="margin: 0px;" >Just think of the collective time saved from having to manually upload data once the gpfs.snap is collected for support.<o:p></o:p></p>
<p style="margin: 0px;" ><o:p> </o:p></p>
<p style="margin: 0px;" >Hope all your clusters are healthy,<o:p></o:p></p>
<p style="margin: 0px;" >-Bryan<o:p></o:p></p></div>
<div><font size="2" face="Default Monospace,Courier New,Courier,monospace" >_______________________________________________<br>gpfsug-discuss mailing list<br>gpfsug-discuss at spectrumscale.org<br><a href="http://gpfsug.org/mailman/listinfo/gpfsug-discuss" target="_blank">http://gpfsug.org/mailman/listinfo/gpfsug-discuss</a> </font></div></blockquote>
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